Compliments

Just as complaints help us improve our services, compliments help our awareness of the policies, systems and activities that work well. We welcome compliments on any aspect of our service.

We may use extracts from complimentary comments or correspondence in newsletters or on the website, but will not reveal identities without the express consent of the source.

We have received a particularly high amount of positive feedback on the work done by our Estate Caretakers. Residents have been very impressed with the standard of work they carry out and have noticed a huge difference in the tidiness of backcourts and the general area. Many residents will be familiar with them by now - say hello if you see them out and about!​​​​​​​

"Thank you for all your very professional kindness and support, with my new apartment. None of this would have been possible without your help" - May 2025

"Thank you to the new Caretaking team. I haven't seen the lane so clean and tidy in years." - June 2025

"The man from YHA who has been working to clear the weeds has done a terrific job. He worked carefully to clear every inch and it's now back to being a space where it would be a pleasure to spend time on a sunny day" - June 2026

"The team sent out to clean and tidy the backcourts has done a brilliant job. The leaves and winter detritus have been cleared, the paths are less slippy, and the overall effect has left the backcourt in a really pleasant shape" - June 2026