YHA Introduces Brand-New Pest Control Policy
We encourage residents to read our brand-new policy document on this crucial topic, setting out how we will work with others in the community to address pest issues where they arise.
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Read our new Pest Control Policy here.
Our Management Committee recently approved a new Pest, Vermin and Animal Control Policy to provide clear guidance on how pest-related reports are handled across the community. It explains when the Association can become involved, how responsibility is determined, and what is expected of both residents and the Association when addressing pest or vermin issues.
The policy takes a fair and evidence-based approach, recognising that pest problems can arise for a variety of reasons including building defects, environmental conditions, waste management arrangements, or factors within individual homes. Each case will be assessed on its own circumstances and responsibility will be determined based on the cause of the problem, not simply where it is reported.
The new policy also highlights the importance of residents reporting issues promptly, disposing of waste responsibly and allowing access for inspections and treatment where required. However, the policy also emphasises that we will take a constructive, collaborative approach towards addressing issues. It does not mark a significant shift away from current arrangements, but rather helps us articulate our approach in order to ensure consistent handling of cases.
If you discover a pest infestation within your home, in the first instance please call Glasgow City Council's pest control team on 0141 287 1056, or complete their online form here.
Check out some handy questions and answers below to learn more.
No. Residents who discover pests such as rats, mice or insects within their home should normally contact Glasgow City Council's pest control service in the first instance. You can call them on 0141 287 1056, or via completing the council's online form here.
The Association's role is generally limited to investigating and addressing building-related causes or entry points where these fall within our purview.
Each report will be assessed individually. Responsibility is determined by the cause of the problem and may rest with the Association, the resident, another property owner, an external agency, or a combination of these. We do recognise that some pest cases can be caused by a multitude of issues which will be taken into account where cases are complex.
Residents are expected to keep their homes reasonably clean, dispose of waste appropriately, report problems promptly, allow access for inspections and follow any reasonable advice provided by the Association or pest control specialists.
Where an infestation is linked to issues such as structural defects, disrepair, gaps allowing pest entry, or drainage problems that fall within the Association's responsibility, appropriate remedial action will be taken.
Yes. The policy recognises that some residents may require additional support due to age, disability, health conditions or other vulnerabilities. The Association will consider reasonable adjustments and additional support where appropriate.
In some circumstances, costs may be recharged where there is clear evidence that an infestation has resulted from a resident's actions or failure to meet their responsibilities. Any such decision will be supported by evidence and explained to the resident.
Residents can raise concerns through the Association's Complaints Handling Procedure if they are dissatisfied with a decision or action taken under the policy.
This policy helps ensure a consistent, transparent and fair approach to pest, vermin and animal-related issues while supporting safe, secure and well-maintained homes for everyone in the community.