Factoring Owners Satisfaction Survey - Repairs, Water Leaks and Contractor Monitoring

Satisfaction Results

External Building Repairs and Maintenance – 84% satisfied

Repairs to internal communal areas – 86% satisfied

Why Some Repairs Take Longer Than Expected

Water leaks are often far more complex than they first appear. Water can travel through walls, ceilings and pipework before becoming visible, meaning the source may be located in:

• Another flat
• Commercial premises
• Roof areas
• Common pipework
• Shared drainage systems

In some cases, particularly where there is significant damage, an insurance process must be followed. While this process can add time, it is necessary to ensure a successful insurance claim.

Ensuring Quality Repairs

We understand concerns about repairs being marked complete when issues remain.

Yorkhill Housing ensure:

• Contractors are regularly monitored
• Repair performance is reviewed annually
• Selected repairs are post-inspected
• Before-and-after photographs are used for inaccessible works

We understand how disruptive unresolved repairs can be and want to reassure owners that:

• Water leaks are prioritised due to risk of damage
• Complex cases are actively managed even when resolution is not immediate
• Contractor performance is monitored and challenged
• Feedback from owners directly informs service improvements