Core services are provided to all owners
Administration Core Services
- Provision of a local office open five days a week excluding public holidays
- Preparation and issuing of accounts to owners
- Credit control and arrears recovery on behalf of all owners
- Administration of common block insurance policy, premium and claims
- Liaison with solicitors as required for sales
- Legal and regulatory compliance as required
- Arranging and attending owners' meetings as required
- Recording proceedings at owners' meetings and distribution of minutes
- Correspondence and contact with owners as required
- A minimum of two newsletters per annum
Maintenance Core Services
- Out of hours telephone number for emergency common repairs.
- Arranging common repairs in accordance with terms of Deed of Conditions – emergency, reactive, cyclical and major
- Careful selection and monitoring of contractors
- Where appropriate, preparation of tender and procurement documents
- Payment to contractors on behalf of owners
- Pre and post property inspections; reactive and proactive
- Site supervision where required
- A minimum of six common close/backcourt inspections per annum
- Information and advice as appropriate on legislative compliance requirements